The Insurer is committed to providing the highest standards of service. If any party has a complaint, it is important that it should be resolved, so far as possible, in a prompt manner.

Any complaint should be referred to Carina Managers, who can be contacted at

Alternatively, the complaint may be addressed in writing to the Complaints Officer at the following address:

Carina Managers

Regis House

45 King William Street

London EC4R 9AN                             Telephone No: +44 (0)20 7407 3588


If the complainant is an Insured and is not satisfied with the response from the Managers, the Insured may contact Lloyd’s of London as follows:



Fidentia House

Walter Burke Way

Chatham Maritime




Email:        Telephone: +44 (0)20 7327 5693        Fax: +44 (0)20 7327 5225


Some Insureds are potentially ‘eligible complainants’ under the Financial Ombudsman Service. This service exists to mediate between Insureds and an Insurer in the event of an unresolved conflict. While the service is primarily aimed at retail customers, its remit does extend to small businesses where the turnover does not exceed Euros 2 million per annum. Further guidance on an Insured’s eligibility for the scheme may be obtained from Carina Managers.

The European Commission also provides an on-line dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for Tindall Riley & Co Limited trading as Carina Managers is the Financial Ombudsman Service, which can be contacted directly using the contact details above. For more information about ODR please visit

Information updated on 27th September 2017